Framely AI

    Reembolso y
    Política de cancelación

    Última actualización: 17 de marzo de 2026

    This Refund & Cancellation Policy applies to paid energy packs for Framely AI sold by Butter Robot OÜ ("Company," "we," "us," or "our").

    Paid energy pack checkout may be temporarily unavailable while we update our billing infrastructure. No payment will be charged unless a live checkout is clearly made available to you.

    1. Energy Pack Billing

    If and when paid energy packs are enabled:

    1.energy pack sizes, prices, and included energy amounts will be shown at checkout or on the Pricing page;
    2.energy pack purchases are one-time transactions and do not renew automatically; and
    3.charges will be billed to the payment method you provided through our payment service provider.

    2. No Recurring Cancellation

    Energy packs are one-time purchases. They do not renew automatically, so there is no recurring subscription to cancel. You can stop future charges by not making additional purchases.

    3. Refund Policy

    Except where required by law, energy pack purchases are generally non-refundable once billed.

    We may consider refunds in limited circumstances, including:

    1.duplicate charges;
    2.material billing errors;
    3.confirmed fraudulent card use;
    4.technical failure that prevented meaningful access to the paid Service and could not be resolved by support; or
    5.other exceptional circumstances where we determine a refund is appropriate.

    We do not generally provide prorated or partial refunds for:

    unused energy balance after a completed purchase;
    change of mind after purchase;
    dissatisfaction with artistic style or subjective output preferences after meaningful use of the Service; or
    energy consumed through successful generations.

    4. How to Request a Refund

    To request a refund, contact billing@framelyai.pro and include:

    the email address associated with your account;
    the date of purchase;
    any available transaction details; and
    a brief explanation of the issue.

    We may request additional information reasonably necessary to review your request.

    5. Unauthorized Charges

    If you believe a charge was unauthorized, please contact us as soon as possible at billing@framelyai.pro so that we can investigate.

    6. Changes to This Policy

    We may update this Refund & Cancellation Policy from time to time. If we make material changes, we will update the "Last Updated" date on this page and may provide additional notice where appropriate.

    7. Contact

    Billing and refund support: billing@framelyai.pro

    Legal Entity: Butter Robot OÜ Registered Office: Harju maakond, Tallinn, Lasnamäe linnaosa, Sepapaja tn 6, 15551